Effective Date: 29-04-2026
1. Overview
This Shipping Policy applies to all orders placed with MANTRAVIYA PRIVATE LIMITED through the website theorganicmarket.co.
We aim to deliver your orders safely and efficiently across India.
2. Order Processing Time
- Orders are processed within 1–3 business days after confirmation
- Orders are not processed on Sundays or public holidays
- In case of high order volume, processing may be slightly delayed
3. Shipping Time & Delivery
- Estimated delivery time: 3–7 business days depending on location
- Remote areas may take longer
- Delivery timelines are estimates and not guaranteed
4. Shipping Charges
- Shipping charges are calculated at checkout
- Free shipping may be offered on selected orders or promotions
5. Order Tracking
Once your order is shipped:
- You will receive a confirmation email with tracking details
- You can track your shipment through the courier partner’s website
6. Delays & Issues
Delays may occur due to:
- Weather conditions
- Logistics issues
- Government restrictions
- Incorrect shipping details provided by the customer
We are not liable for delays caused by third-party courier services.
7. Incorrect Address
- Customers must provide accurate shipping details
- We are not responsible for delivery failures due to incorrect or incomplete addresses
- Additional charges may apply for re-shipping
8. Damaged or Lost Shipments
If your order arrives damaged or is lost:
- Contact us within 48 hours of delivery
- Provide photos or an unboxing video as proof
- We will investigate and provide a resolution (replacement/refund)
9. Partial Deliveries
In some cases:
- Orders may be shipped in multiple packages
- Each package will have separate tracking details
10. International Shipping
Currently, we do not offer international shipping.
11. Contact Us
For shipping-related queries:
Company Name: MANTRAVIYA PRIVATE LIMITED
Location: Rajasthan, India
Website: theorganicmarket.co
Email: info@theorganicmarket.co