Refund & Return Policy

Effective Date: 29-04-2026

1. Overview

This Refund & Return Policy applies to purchases made from MANTRAVIYA PRIVATE LIMITED through the website theorganicmarket.co.

Due to the nature of our products (food and consumables), we maintain strict hygiene and safety standards.

2. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged during transit
  • The product received is incorrect
  • The product is expired or defective

To be eligible:

  • The item must be unused and in original packaging
  • Return request must be raised within 48 hours of delivery
  • Proof (unboxing video/photos) is required

3. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used food products
  • Perishable goods (ghee, honey, pickles, makhana, etc.) unless damaged
  • Products returned without proof
  • Items requested after the return window

4. Return Process

To initiate a return:

  1. Email us at [Insert Email]
  2. Provide:
    • Order ID
    • Issue description
    • Photos or unboxing video
  3. Our team will review your request within 2–3 business days

If approved:

  • We will arrange pickup or ask you to ship the product back

5. Refund Policy

Once your return is approved:

  • Refund will be processed within 5–7 business days
  • Refund will be issued to the original payment method

In case of:

a. Damaged / Incorrect Product

👉 Full refund or replacement will be provided

b. Order Cancellation (Before Shipping)

👉 Full refund

c. Order Cancellation (After Shipping)

👉 Refund may be processed after deducting shipping charges

6. Replacement Policy

We may offer a replacement instead of refund in cases of:

  • Damaged products
  • Incorrect items delivered

Replacement is subject to product availability.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • If still unresolved, contact us

8. Cancellation Policy

  • Orders can be canceled before dispatch only
  • Once shipped, cancellation is not guaranteed

9. Shipping Charges

  • Original shipping charges are non-refundable
  • Return shipping cost may be:
    • Covered by us (if issue is valid)
    • Paid by customer (if not valid)

10. Contact Us

For return or refund requests:

Company Name: MANTRAVIYA PRIVATE LIMITED
Location: Rajasthan, India
Website: theorganicmarket.co
Email: info@theorganicmarket.co

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